Privacy policy

Welcome to Mzansi Appliances. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Mzansi Appliances ("we", "us", or "our") collects, uses, stores, and shares personal information when you visit https://mzansiappliances.co.za, place an order, contact us, or use our services.

Our online store is powered by Shopify. We handle personal information in accordance with applicable South African laws, including the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Personal details: Your name, email address, telephone number, and billing or delivery address.
  • Order information: Products purchased, order history, transaction amounts, and payment method.
  • Account information: Login credentials, account preferences, and related information when you create an account.
  • Technical information: IP address, browser type, device information, cookies, and website activity.
  • Communication information: Messages, inquiries, and information you provide when contacting customer support.

We collect information directly from you, automatically through our website, and through service providers involved in operating our store.

2. How We Use Your Information

We may use your personal information to:

  • Process and manage customer orders.
  • Arrange delivery and fulfilment.
  • Communicate order confirmations and updates.
  • Respond to inquiries and provide customer support.
  • Manage customer accounts.
  • Improve our website and shopping experience.
  • Detect fraudulent transactions and protect our services.
  • Send marketing communications where permitted by law.
  • Comply with applicable legal and regulatory obligations.

We process personal information only where there is an appropriate lawful basis.

3. Payments and Cash on Delivery

Mzansi Appliances may offer Cash on Delivery (COD) and other payment methods made available through our checkout.

For Cash on Delivery orders, we use the necessary customer and delivery information to arrange order fulfilment and payment collection.

Where electronic payment services are available, payment information may be processed by authorised payment providers. Their handling of payment information is governed by their applicable privacy and security policies.

4. Shopify and Third-Party Service Providers

Our website operates on Shopify, which provides ecommerce hosting, checkout, order management, and related services.

We may share information with service providers where necessary for:

  • Website hosting and maintenance.
  • Payment processing.
  • Order fulfilment and delivery.
  • Customer communications.
  • Security and fraud prevention.
  • Website analytics and marketing, where applicable.

We require appropriate safeguards when personal information is processed on our behalf.

For more information about Shopify's privacy practices, visit Shopify Privacy Policy.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential shopping functions, maintain shopping carts, remember preferences, understand website performance, and support analytics or advertising where enabled.

You can manage cookies through your browser settings and any privacy controls provided on our website.

Disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you about new arrivals, product updates, and promotional offers.

You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.

We will continue sending necessary transactional communications, such as order confirmations and delivery updates.

7. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee complete security.

Customers are encouraged to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain customer records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

When information is no longer required, we take appropriate steps to delete, destroy, or de-identify it, subject to applicable legal requirements.

9. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

  • Request confirmation of whether we hold your personal information.
  • Request access to your personal information.
  • Request correction or updating of inaccurate information.
  • Request deletion of information where legally permitted.
  • Object to certain processing activities.
  • Withdraw consent where processing depends on consent.
  • Raise concerns or lodge complaints regarding the handling of your information.

To exercise these rights, contact us using the details below.

You may also contact South Africa's Information Regulator at https://inforegulator.org.za.

10. International Data Transfers

Because our store uses Shopify and potentially other international service providers, personal information may be stored or processed outside South Africa.

Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards and applicable legal requirements, including POPIA, are considered.

11. Children's Privacy

Our website is intended for general shopping purposes and is not specifically directed at children.

We do not knowingly collect children's personal information without the necessary authorisation or other lawful basis.

If you believe a child has provided personal information inappropriately, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites outside our control. We encourage customers to review the privacy policies of any third-party services they use.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technologies, or legal requirements.

Any changes will be published on this page with an updated revision date.

14. Contact Information

For privacy-related inquiries, personal information requests, or complaints, please contact:

Mzansi Appliances
Office No A36, Good Hope Solar Mall
1 Press Ave, Crown Mines
Johannesburg, South Africa

Email: info@mzansiappliances.co.za

Website: https://mzansiappliances.co.za

© 2026 Mzansi Appliances. All Rights Reserved.