Shipping policy

Last Updated: 15 November 2026

Welcome to Mzansi Appliances. This Shipping and Delivery Policy explains how we process, prepare, and arrange delivery of orders placed through our website, https://mzansiappliances.co.za.

We aim to provide customers with clear information about delivery arrangements, charges, and order fulfilment.

1. Delivery Areas

Mzansi Appliances operates in South Africa.

Delivery availability may vary depending on the customer's location, product size, and available delivery arrangements.

Customers should confirm whether delivery is available to their address before completing an order.

2. Order Processing

Once an order is placed, we may review the following information before arranging fulfilment:

  • Product availability.
  • Customer contact details.
  • Delivery address and accessibility.
  • Selected payment method.
  • Any special delivery requirements.

If additional information is required, our team may contact the customer using the details provided during checkout.

3. Delivery Timeframes

Delivery timeframes depend on product availability, delivery destination, and the delivery service used.

Estimated delivery dates or timeframes will be communicated where available during checkout or order confirmation.

Delivery estimates may change due to circumstances such as transport disruptions, weather conditions, or other events outside our reasonable control.

Customers will be informed of significant delivery issues where reasonably possible.

All delivery obligations remain subject to applicable South African consumer protection laws.

4. Shipping and Delivery Charges

Delivery charges may vary depending on:

  • Delivery location.
  • Product size and weight.
  • Order quantity.
  • Available delivery methods.
  • Any special handling requirements.

Applicable delivery charges will be communicated before the customer completes the purchase, as required by law.

Customers should review the order total, including delivery charges, before confirming their order.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

Where COD is offered, customers will be informed of the applicable payment arrangements.

Customers should ensure that an authorised person is available to receive the order and make the required payment upon delivery.

COD availability may depend on the delivery location, product type, and order value.

6. Large Appliances and Furniture

Some products, including stoves, ovens, tables, and other large household items, may require special delivery arrangements.

Customers should provide accurate information about delivery access, including any stairs, restricted entrances, or other access limitations that may affect delivery.

Any additional delivery or handling charges must be communicated and agreed upon where applicable.

Installation, assembly, and removal of existing appliances are not included unless expressly confirmed as part of the order.

7. Delivery Address and Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name of the recipient.
  • Complete delivery address.
  • Valid contact number.
  • Any relevant delivery instructions.

If incorrect information causes a delivery issue, please contact us so that alternative arrangements can be discussed.

Any additional charges will be assessed in accordance with applicable law and the agreed delivery terms.

8. Receiving Your Order

When receiving an order, customers are encouraged to check the packaging and products for visible damage or discrepancies.

If an item appears damaged, incorrect, or incomplete, please contact us as soon as reasonably possible.

Providing photographs of the packaging or product may help us investigate the issue.

Failure to report an issue immediately does not remove statutory consumer rights.

9. Delayed or Unsuccessful Deliveries

If delivery is delayed or unsuccessful, please contact Mzansi Appliances for assistance.

We will review the circumstances and discuss available delivery or cancellation arrangements.

Customers retain their rights and remedies under applicable South African law, including the Consumer Protection Act and Electronic Communications and Transactions Act where relevant.

10. Lost or Damaged Orders

If an order is lost or damaged before delivery, please contact us with your order number and relevant details.

We will investigate the issue and arrange an appropriate resolution in accordance with applicable law.

Responsibility for goods during delivery will be determined according to applicable consumer protection legislation and the agreed terms of sale.

11. Order Collection

Collection from a physical location is available only where expressly offered or confirmed by Mzansi Appliances.

Customers should not visit our business address for order collection without prior confirmation.

Where collection is arranged, the relevant collection instructions will be communicated to the customer.

12. Returns and Refunds

If you need to return an item or request a refund, please review our Refund & Returns Policy.

Return collection and transportation arrangements depend on the reason for the return and applicable consumer protection laws.

13. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in our delivery arrangements, operations, or legal requirements.

The latest version will be published on this page.

Any changes will remain subject to existing customer rights and applicable law.

14. Contact Information

For delivery inquiries, order updates, or shipping-related assistance, please contact:

Mzansi Appliances
Office No A36, Good Hope Solar Mall
1 Press Ave, Crown Mines
Johannesburg, South Africa

Email: info@mzansiappliances.co.za

Website: https://mzansiappliances.co.za