Terms of service

Last Updated: 15 November 2026

Welcome to Mzansi Appliances. These Terms and Conditions govern your access to and use of our website, https://mzansiappliances.co.za, and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions, subject to your rights under applicable South African law.

Our online store is powered by Shopify.

1. About Mzansi Appliances

Mzansi Appliances is a South African retailer offering home appliances, electronics, and household essentials, including TVs, speakers, stoves, ovens, fans, catering sets, tables, air fryers, and juicer machines.

Business Address:
Office No A36, Good Hope Solar Mall
1 Press Ave, Crown Mines
Johannesburg, South Africa

Email: info@mzansiappliances.co.za

2. Use of Our Website

By using our website, you agree to:

Provide accurate information when placing orders or creating an account.
Use the website only for lawful purposes.
Refrain from attempting to interfere with the website's security or operation.
Respect our intellectual property and the rights of other users.

We reserve the right to restrict access or cancel transactions involving suspected fraud, misuse, or unlawful activity, subject to applicable law.

3. Product Information

We aim to provide accurate product descriptions, images, specifications, and availability information.

However, product appearance, packaging, and specifications may vary where manufacturers make changes.

We encourage customers to review product information carefully before purchasing.

If a product does not match its description or fails to meet applicable legal quality standards, your statutory consumer rights remain protected.

4. Prices and Currency

All product prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Any applicable taxes, delivery charges, and additional fees will be disclosed as required before an order is completed.

We may update product prices without prior notice. Price changes will not automatically alter orders that have already been accepted.

If an obvious pricing error occurs, we may contact you before accepting or fulfilling the affected order. Any cancellation or refund will be handled in accordance with applicable law.

5. Orders and Acceptance

When you place an order through our website, you submit a request to purchase the selected products.

We may review orders to confirm product availability, payment arrangements, delivery details, and suspected fraudulent activity.

Receiving an automated order confirmation does not necessarily mean that an order has been accepted for fulfilment.

If we cannot fulfil an order, we will contact you regarding available alternatives or an appropriate refund where payment has already been collected.

6. Payment Methods

Mzansi Appliances may offer the payment methods displayed during checkout.

Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay for eligible orders when the products are delivered, subject to the conditions communicated during checkout or order confirmation.

Customers must provide accurate delivery details and be available to receive their orders.

Cash on Delivery availability may depend on the delivery location, product, order value, and delivery arrangements.

Electronic Payments

Where online payment methods are enabled, transactions may be processed by authorised third-party payment providers.

We do not guarantee the availability of every payment method at all times.

7. Shipping and Delivery

Delivery options, charges, and estimated delivery times will be communicated during checkout, through our Shipping Policy, or during order confirmation.

Delivery estimates are not guarantees unless expressly agreed.

Customers are responsible for providing accurate and complete delivery information.

If a delivery problem occurs, please contact us so we can investigate and assist.

Risk, delivery obligations, and any remedies for delayed or failed delivery remain subject to applicable South African consumer law.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy and applicable South African consumer protection legislation.

Depending on the circumstances, customers may have rights relating to:

Defective or unsafe products.
Products that do not match their descriptions.
Incorrect products delivered.
Qualifying online purchase cancellations.
Other circumstances covered by applicable consumer legislation.

Nothing in these Terms and Conditions limits or excludes rights that cannot lawfully be excluded under the Consumer Protection Act, 2008, or the Electronic Communications and Transactions Act, 2002.

For more information, please review our Returns and Refund Policy.

9. Product Warranties

Products may be covered by applicable statutory warranties and, where offered, additional manufacturer or supplier warranties.

Warranty coverage, duration, and conditions may vary by product.

Customers should retain their order confirmations, invoices, and any warranty documentation supplied with their purchases.

Manufacturer warranties do not replace or reduce mandatory statutory consumer rights.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests will be assessed according to the order status, the nature of the goods, and applicable consumer legislation.

Where a cancellation is permitted, any refund or applicable charge will be handled in accordance with the law and our published policies.

11. Customer Accounts

Customers who create accounts are responsible for keeping their login information secure.

Please notify us if you suspect unauthorised access to your account.

We may suspend accounts involved in suspected fraudulent or unlawful activities, subject to applicable law.

12. Promotions and Special Offers

Promotional offers, discounts, and special pricing may be subject to specific conditions communicated with the relevant promotion.

Offers may be limited by availability, promotional period, or other disclosed conditions.

We reserve the right to correct promotional errors and address misuse, subject to applicable consumer protection laws.

13. Intellectual Property

Website content, including our branding, text, graphics, layout, and original materials, is protected by applicable intellectual property laws.

Third-party product names, trademarks, and logos remain the property of their respective owners.

You may not reproduce or commercially exploit protected website content without the necessary permission.

14. Privacy and Personal Information

We respect your privacy and process personal information in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA).

Please review our Privacy Policy for information about how personal information is collected, used, stored, and shared.

15. Third-Party Services

Our website may use third-party services for hosting, payments, delivery, analytics, and other operational functions.

Some services may be governed by additional terms or privacy policies provided by the relevant service providers.

We are not responsible for third-party websites outside our control, except where applicable law provides otherwise.

16. Limitation of Liability

To the extent permitted by applicable law, Mzansi Appliances is not responsible for losses arising from events beyond our reasonable control.

Nothing in these Terms and Conditions excludes or restricts liability that cannot legally be excluded, or limits any mandatory consumer rights or remedies.

17. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our operations, services, or legal requirements.

The updated version will be published on this page with its revision date.

Changes will not retrospectively remove rights that customers have already acquired under applicable law.

18. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law and relevant consumer protection procedures.

19. Contact Information

If you have questions about these Terms and Conditions, please contact:

Mzansi Appliances
Office No A36, Good Hope Solar Mall
1 Press Ave, Crown Mines
Johannesburg, South Africa